fj99 Privacy Policy
At fj99, your privacy is treated with the same care we apply to every aspect of our platform. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used, and the rights you hold over your information as a player registered in Bangladesh.
How fj99 Protects Your Data
These six principles summarise how we handle your personal information. They do not replace the full Privacy Policy below — please read the complete document for comprehensive details.
fj99 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable identification requirements. We do not gather information beyond what is needed for these purposes.
All data transmitted between your device and the fj99 platform is protected by industry-standard 256-bit SSL encryption. Your financial details, login credentials, and personal records are stored on secure, access-controlled servers.
fj99 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Data may be shared with vetted service providers who assist in platform operations, strictly under confidentiality agreements.
You retain the right to access, correct, or request deletion of your personal data held by fj99. You may also opt out of marketing communications at any time. Submit requests to our support team and we will respond within a reasonable timeframe.
fj99 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable record-keeping obligations. When data is no longer needed, it is securely deleted or anonymised.
fj99 will notify you of any material changes to this Privacy Policy via your registered email address before those changes take effect. We believe you should always know how your data is being used and be given the opportunity to review any updates.
Categories of Personal Data
The table below summarises the categories of personal data fj99 collects, the lawful basis for processing each category, and the primary purpose for which it is used.
| Data Category | Examples | Lawful Basis | Primary Purpose |
|---|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Contractual necessity; legal obligation | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile phone number, residential address (Dhaka, Chittagong, Sylhet, etc.) | Contractual necessity; legitimate interest | Account communication, transaction notifications, support responses |
| Financial Data | bKash/Nagad/Rocket/Upay account references, Visa/Mastercard last-4 digits, deposit and withdrawal history | Contractual necessity; legal obligation | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Transaction Data | Bet history, game play records, bonus usage, win/loss records | Contractual necessity; legitimate interest | Account balance management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session timestamps (Bangladesh Standard Time, UTC+6) | Legitimate interest | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games launched, features used, click paths, session duration | Legitimate interest; consent | User experience improvement, personalisation, analytics |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel, promotional interest categories | Consent | Sending relevant promotional offers, bonus alerts, seasonal campaigns |
| Support & Communications Data | Email correspondence with fj99 support, live chat transcripts, complaint records | Contractual necessity; legitimate interest | Issue resolution, quality assurance, training, compliance record-keeping |
Notice: This Privacy Policy describes how fj99 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who register and use the fj99 online casino and betting platform. By creating an account with fj99, you acknowledge that you have read and understood this Privacy Policy in its entirety. This Policy is effective as of 1 January 2026 and supersedes all prior privacy notices.
Introduction
fj99 is Bangladesh's premier online casino and cricket betting platform, designed and built specifically for players based in Bangladesh. We understand that your personal data is important to you, and we are committed to protecting it with the highest standards of data security and privacy practice.
This Privacy Policy applies to all personal data that fj99 processes in connection with your use of the fj99 website (fj99.io), mobile platform, customer support services, and any other services offered under the fj99 brand. It covers data collected from the moment you first visit our platform, through account registration, active gameplay, financial transactions, and ongoing customer communications.
This Policy should be read alongside the fj99 Terms & Conditions, which govern the overall contractual relationship between you and fj99. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall prevail.
Data Controller
For the purposes of applicable data protection principles, fj99 acts as the data controller in respect of the personal data it collects and processes in connection with the operation of the fj99 platform. As data controller, fj99 determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with applicable privacy standards.
If you have any questions about how fj99 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this Policy, you may contact our dedicated data privacy team at [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email to ensure prompt handling.
Personal Data We Collect
3.1 Registration Data
When you create a fj99 account, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, mobile phone number, and residential address within Bangladesh (for example, your district in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh). This information is required to establish your account and verify your identity.
3.2 Identity Verification Data
As part of our Know Your Customer (KYC) obligations, fj99 may request copies of government-issued identity documents, including your National Identity Card (NID), passport, or driving licence. Where proof of address is required, we may also request a recent utility bill or bank statement. This data is processed solely for identity verification and anti-money laundering compliance purposes.
3.3 Financial Data
fj99 collects financial data necessary to process your deposits and withdrawals. This includes references to your registered mobile banking accounts (bKash, Nagad, Rocket, Upay), Dutch-Bangla Bank or other bank account details where relevant, and the last four digits of any Visa or Mastercard you have used on the platform. Full payment card numbers are never stored by fj99 and are handled exclusively by our PCI-DSS-compliant payment processing partners.
3.4 Technical and Device Data
When you access fj99, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, and session timestamps recorded in Bangladesh Standard Time (BST, UTC+6). This data is used for platform security, fraud detection, and service performance monitoring.
3.5 Behavioural and Usage Data
fj99 collects information about how you interact with the platform, including the pages and game categories you visit, the games you launch, features you use, session duration, and click paths. This data helps us understand how players use fj99 and allows us to improve the user experience over time.
How We Collect Your Data
fj99 collects personal data through the following channels:
- Direct Interactions: Data you voluntarily provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions and surveys.
- Automated Technologies: Technical and usage data collected automatically as you navigate the platform, via cookies, server logs, and similar tracking technologies (see Section 8 for details).
- Third-Party Sources: Data received from identity verification partners, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud prevention services, and game software providers, where such data sharing is necessary for the performance of our services or compliance with legal obligations.
- Public Sources: In limited circumstances related to fraud prevention, fj99 may cross-reference data against publicly available sources, such as sanctions lists or court records, to protect the integrity of the platform.
How We Use Your Personal Data
fj99 uses the personal data it collects for the following purposes:
5.1 Account Management
To create and maintain your fj99 account, authenticate your identity at login, manage your account balance, process your game play records, and facilitate withdrawals to your verified payment method.
5.2 Transaction Processing
To process your deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods; to credit your account promptly; and to process approved withdrawals back to your verified payment method in Bangladeshi Taka (BDT).
5.3 Identity Verification and Fraud Prevention
To verify your age (confirming you are 21 or older), confirm your identity, prevent the creation of multiple accounts, detect and investigate suspicious or fraudulent activity, and comply with anti-money laundering obligations.
5.4 Customer Support
To respond to your enquiries, resolve disputes, process complaints, and provide assistance via our 24/7 English-language support team.
5.5 Responsible Gaming
To monitor your gaming activity for signs of problem gambling behaviour, enforce self-exclusion requests, apply deposit and session limits you have set, and provide responsible gaming resources where appropriate.
5.6 Platform Improvement
To analyse usage patterns, conduct performance testing, and improve the design, functionality, and game catalogue of the fj99 platform, ensuring it remains optimised for players in Bangladesh.
5.7 Marketing and Promotions
Where you have provided explicit consent, to send you promotional communications regarding fj99 bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), new game launches, and cricket betting events including BPL and T20 tournaments. You may withdraw consent at any time.
5.8 Legal Compliance
To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and maintain records required for audit or compliance purposes.
Legal Basis for Processing
fj99 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between you and fj99, including account registration, transaction processing, game play facilitation, and customer support.
- Legal Obligation: Processing required to comply with applicable legal obligations, including identity verification, age checks, anti-money laundering procedures, and record retention requirements.
- Legitimate Interests: Processing carried out for fj99's legitimate business interests, including fraud detection, platform security, usage analytics, and service improvement, provided these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies and tracking technologies, where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
Data Sharing and Disclosure
7.1 Service Providers
fj99 shares personal data with carefully selected third-party service providers who assist in operating the platform. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks), identity verification services, game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), cloud hosting providers, and customer support platform vendors. All service providers are contractually bound to process your data only on fj99's instructions and to maintain appropriate security standards.
7.2 Legal Disclosures
fj99 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or other legally binding process. In such cases, fj99 will disclose only the minimum amount of data necessary to fulfil the legal obligation.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of fj99's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.
7.4 No Data Sales
fj99 does not sell, rent, licence, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Your data is used exclusively to operate the fj99 platform and deliver the services you have requested.
Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. fj99 uses cookies and similar tracking technologies (including pixels and local storage) to operate the platform effectively, remember your preferences, and collect analytical data about how the platform is used.
8.2 Types of Cookies Used
- Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your fj99 session. These cannot be disabled without preventing the platform from working.
- Performance Cookies: Used to collect anonymised statistical data about how players navigate fj99, helping us identify areas for improvement. Data is aggregated and does not identify individual players.
- Functional Cookies: Enable the platform to remember your preferences, such as your preferred language setting (English), display preferences, and game history for convenience.
- Marketing Cookies: Used, where you have consented, to deliver relevant promotional content and measure the effectiveness of fj99's marketing campaigns. These may be set by fj99 or by our trusted marketing analytics partners.
8.3 Managing Cookies
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect the functionality of the fj99 platform and may prevent you from logging in or placing bets. fj99's cookie preferences centre, accessible from the platform footer, allows you to manage your consent for non-essential cookie categories at any time.
Data Retention
fj99 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to any applicable legal retention requirements. The following general retention periods apply:
- Account Data: Retained for the duration of your active account plus a period of five (5) years following account closure, to meet record-keeping and compliance obligations.
- Transaction and Financial Data: Retained for a minimum of five (5) years following each transaction, in accordance with standard financial record-keeping requirements applicable to online gaming platforms.
- KYC and Identity Verification Data: Retained for the duration of your account and for five (5) years thereafter, or for such longer period as may be required by applicable anti-money laundering obligations.
- Support and Communications Data: Retained for three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes.
- Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier. Records of consent and withdrawal are retained for three (3) years.
- Technical and Log Data: Retained for twelve (12) months, after which it is anonymised or deleted.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in a manner that prevents reconstruction of your identity.
Data Security
fj99 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the fj99 platform.
- Encrypted storage of sensitive personal and financial data on access-controlled server infrastructure.
- Multi-factor authentication options for Player accounts to prevent unauthorised login.
- Strict internal access controls ensuring that only authorised fj99 personnel with a legitimate operational need may access personal data.
- Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
- Incident response procedures that enable fj99 to detect, contain, and report data security incidents promptly.
While fj99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your fj99 login credentials. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].
Your Data Subject Rights
As a player whose personal data is processed by fj99, you hold the following rights with respect to your information. To exercise any of these rights, please contact us at [email protected] with "Privacy Request" in the subject line.
- Right of Access: You have the right to request a copy of the personal data fj99 holds about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For straightforward corrections (such as updating your email address or phone number), you may also make changes directly within your account dashboard.
- Right to Erasure: You may request that fj99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and no overriding legitimate interests apply. This right is subject to fj99's legal retention obligations.
- Right to Restriction: You may request that fj99 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that fj99 provide your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where fj99 relies on legitimate interests as the legal basis. fj99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
fj99 will respond to all legitimate privacy requests within a reasonable period, and no later than 30 days from receipt of a verified request. In complex cases, this period may be extended by a further 30 days, with prior notification to you.
Marketing Communications
fj99 will only send you marketing and promotional communications where you have provided explicit consent to receive them at the time of registration or through your account communication preferences. Marketing communications may include information about new games, live cricket betting events (BPL, IPL, T20 World Cup), seasonal promotions (Eid, Pohela Boishakh, Victory Day specials), and exclusive fj99 VIP offers.
You may opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link included in every fj99 marketing email.
- Updating your communication preferences in your fj99 account dashboard.
- Contacting fj99 support at [email protected] with the subject line "Unsubscribe".
Please note that opting out of marketing communications does not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts. These communications are necessary for the operation of your account and cannot be disabled while your account remains active.
Children and Minors
fj99 is strictly an adults-only platform. Access to and use of fj99's services is limited to individuals who are 21 years of age or older. fj99 does not knowingly collect personal data from individuals under the age of 21. The collection of data from minors is not permitted under any circumstances.
If fj99 discovers or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended and all personal data collected will be securely deleted. Any balance held in such an account at the time of suspension will be returned to the verified payment method after investigation, where this is technically feasible.
If you are a parent or guardian and believe that your child may have registered an account with fj99, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action as a matter of priority.
Changes to This Privacy Policy
fj99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform functionality, applicable legal requirements, or industry best practices. The effective date displayed at the top of this page will be updated each time a revision is made.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data, or materially alter your rights — fj99 will provide advance notice via the email address registered to your account. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) will take effect immediately upon publication.
Your continued use of the fj99 platform after a revised Privacy Policy has been published and communicated to you constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must cease using fj99 and submit an account closure request before the changes take effect.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fj99 handles your personal data, please contact our data privacy team using the details below:
Email: [email protected] (plain text — not a clickable link)
Subject Line: Please include "Privacy Request" to ensure your message is routed to the correct team and handled promptly.
Response Time: fj99 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days of receiving a verified request.
For general customer support queries unrelated to data privacy — such as deposit issues, game questions, bonus queries, or responsible gaming assistance — please contact our 24/7 support team at the same address. Our team operates in Bangladesh Standard Time (BST, UTC+6) and is available every day of the year.
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